We Answer

At Seenoptics, we believe that knowledge is power. Our FAQ section is designed to empower you with the information you need to make informed choices. From product authenticity to special services, we’ve got all your questions covered. Read on to get the answers you seek.

At Seenoptics, we take the authenticity of our products very seriously. All our products are sourced from trusted suppliers, ensuring that every item and brand we offer is 100% genuine. You can shop with confidence, knowing you’re getting the real deal.

At Seenoptics, we handpick our collection to offer unique, high-quality pieces. We never buy in bulk; each piece is carefully selected to meet our stringent quality and style standards.

We pride ourselves on having the most advanced eye-testing machine in Lebanon. Our senior optometrist is one of the best in the region, ensuring you get accurate and comprehensive eye care. Your eye health is in expert hands at Seenoptics.

Yes, we offer a wide range of prescription lenses to suit your needs. Our expert optometrist will guide you through the process.

Absolutely! We offer personalized styling sessions with our experts, complete with phone photography so you can share your potential new look with friends and family before your purchase.

Our expert stylists are here to help you find the perfect frame for your face shape during our styling sessions. You can also find a wealth of information on our knowledge Zone page to help you make an informed decision.

Our unique “Try It at Home” service allows you to select up to three frames to try on in the comfort of your home. Our driver will deliver them to you, and you can purchase the one that suits you best.

While we don’t offer frame customization, we do provide customized gift boxes and paper wraps to make your gift truly special and unique.

While we don’t offer general warranties on our eyewear, we do stand by the quality of our products. In the rare case of a manufacturing defect, we’ll address the issue with our supplier. Additionally, we offer guarantees on select frames, especially for kids, based on our supplier agreements. Rest assured; each piece is carefully selected to meet our quality standards.

Currently, we only ship within Lebanon. We are always looking to expand our services, so stay tuned for future updates!

At the moment, we accept cash payments, both for in-shop purchases and cash-on-delivery orders.

We offer a 15-day return and exchange policy. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Note that gift cards, sale items, and promotional offers are non-refundable.

Returns are only accepted for items that are unused and in their original condition. If evidence is provided showing that the item has been worn, we cannot offer a refund or exchange.

We recommend using the special solution and soft tissue provided with each purchase for cleaning the lenses. Avoid using alcohol on the frames and refrain from using paper tissues or towels, as they can cause scratches.

Yes, we’ve recently launched a rewards program to thank our loyal customers. Stay tuned for more details on how you can earn and redeem points!

Yes, we offer gift cards that make for the perfect gift for your loved ones. However, please note that gift cards are non-refundable.

We’re always open to strong partnerships and collaborations. Stay tuned for exciting announcements!

You can reach out to us using our website’s customer service area, via email, phone, or through our social media channels. We’re here to assist you!